camelsnot
Apr 5, 08:04 PM
I'd really like to see FCS become of a single app where the "suite" of apps becomes more of a "mode" of operating. In other words if you choose to do editing the UI can switch to a mode that focuses on that, as with compositing, titles (LiveType) or audio editing (Soundtrack).. and so on.
sorry but that's not the case. While some contend it's jaw-dropping, that's only because they're stacking it up against what FCS is currently. Compared to what Avid and Adobe are doing, Apple now has a mountain to climb. Apple has been too interested in their entertainment business to worry about their "pro" line (hardware/software). I know quite a few studios who have already shifted BACK to Avid and some are taking on the Adobe Suite completely as their software of choice. While some may find the new FCS exciting, and it does have some bells and whistles, it's typical Apple doing an incremental bump to keep up with what others are doing. Sad really.
sorry but that's not the case. While some contend it's jaw-dropping, that's only because they're stacking it up against what FCS is currently. Compared to what Avid and Adobe are doing, Apple now has a mountain to climb. Apple has been too interested in their entertainment business to worry about their "pro" line (hardware/software). I know quite a few studios who have already shifted BACK to Avid and some are taking on the Adobe Suite completely as their software of choice. While some may find the new FCS exciting, and it does have some bells and whistles, it's typical Apple doing an incremental bump to keep up with what others are doing. Sad really.
jmazzamj
Apr 6, 02:22 PM
This insight is not very far-fetched: The 17W Sandy Bridge processor will be used in the next gen 11" Airs, not the 13" which will use the 25W version of Sandy Bridge. I can bet on this...
Next Air will see a DRAMATIC speed improvement CPU wise and a minor decrease in GPU performance.
Cheers
Next Air will see a DRAMATIC speed improvement CPU wise and a minor decrease in GPU performance.
Cheers
ccrandall77
Aug 11, 03:47 PM
Yes. EVERYONE. If you dont believe me, maybe you believe the economist:
http://www.economist.com/printedition/displayStory.cfm?Story_ID=4351974
Please note that the graph is about three years old. Nowadays a lot more of the countries are over 100%.
No, not EVERYONE. I own 4 cell phones. By your logic, I would be counted as 4 people.
http://www.economist.com/printedition/displayStory.cfm?Story_ID=4351974
Please note that the graph is about three years old. Nowadays a lot more of the countries are over 100%.
No, not EVERYONE. I own 4 cell phones. By your logic, I would be counted as 4 people.
THX1139
Aug 19, 07:34 PM
... For anyone out there who has been needlessly influenced by this guy to wait for a system that will only be outdated by the one that will come after it, please uninfluence yourself, and buy the stupid computer that you want, when you want it.
Jeeshh!!
I agree. I'm noticing a trend. People who are looking at the Macpro in a negative way come in three flavors. The first type are invested in G5 (especially quad) and are desperately trying justify that their investment is sound, when they actually desire a Macpro. They can feel better about their old machines by making the new ones seem bad. The are almost "smug" about waiting until a better one comes out. The second flavor are people who hate the Mac culture and are pissed that the Mac is catching up to the windows workstation sector. The third type are people who can't afford a Macpro and go out of their way to publicly discredit the machine so that they can feel good about their iMacs or Minis. There are others, but you get the point.
I also find it amusing when I see posters participating in Macpro discussions when they have publicly stated that they have no intention of buying a Macpro. WTF?? Don't they have a life outside of macrumors? If I owned a G5 Quad and had no intention of buying a Macpro, I'd be spending all of my spare time doing cool stuff with my machine... instead of wasting that time participating in discussions that have nothing to do with me. I might read though some of the threads now and then, just to keep up with technology - but to particpate and debate, what a waste. I guess some folks have no life.
Jeeshh!!
I agree. I'm noticing a trend. People who are looking at the Macpro in a negative way come in three flavors. The first type are invested in G5 (especially quad) and are desperately trying justify that their investment is sound, when they actually desire a Macpro. They can feel better about their old machines by making the new ones seem bad. The are almost "smug" about waiting until a better one comes out. The second flavor are people who hate the Mac culture and are pissed that the Mac is catching up to the windows workstation sector. The third type are people who can't afford a Macpro and go out of their way to publicly discredit the machine so that they can feel good about their iMacs or Minis. There are others, but you get the point.
I also find it amusing when I see posters participating in Macpro discussions when they have publicly stated that they have no intention of buying a Macpro. WTF?? Don't they have a life outside of macrumors? If I owned a G5 Quad and had no intention of buying a Macpro, I'd be spending all of my spare time doing cool stuff with my machine... instead of wasting that time participating in discussions that have nothing to do with me. I might read though some of the threads now and then, just to keep up with technology - but to particpate and debate, what a waste. I guess some folks have no life.
Macinposh
Aug 17, 02:55 PM
I have a new 3.0 Intel- just letting you know they are not as close as Rob's test under real world performance. Adobe camera raw really screamed on my G5 and is noticibly slower and a bit buggy on my new Mac Pro. Start up is alot slower, etc, etc. He only tested MP aware processes which isn't the whole picture.
Have you used cs2s or canon�s raw converters? How do they work?
What is the general feeling of yours how the new machine works in photog business?
2 x 2 drive stripe raids.
So you have 4hdds in total,with 2 of each in raid 0 or what?
Do you have the os on one pair and scratch on the other pair?
Ordering the new rig in couple of weeks,so i am buggin you now.
Have you used cs2s or canon�s raw converters? How do they work?
What is the general feeling of yours how the new machine works in photog business?
2 x 2 drive stripe raids.
So you have 4hdds in total,with 2 of each in raid 0 or what?
Do you have the os on one pair and scratch on the other pair?
Ordering the new rig in couple of weeks,so i am buggin you now.
MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
akatsuki
Apr 6, 10:36 AM
Thunderbolt and new CPUs would make me buy on day one.
JeffDM
Sep 16, 03:56 PM
As for using a Dell, sure they could've used that. Would Windows use the extra 4 cores? Highly doubtful. Microsoft has sketchy 64 bit support let alone dual core support; I'm not saying "impossible" but I haven't read jack squat about any version of Windows working well with quad cores.
Bad dual core support? Citations please. I think this is a case where a Mac fan is simply speaking out of ignorance of their "enemy" platform.
I've been using dual processor Windows computers for a few years now and it works fine, I can't imagine dual core being any different. For quad core, I think THG showed that a Kentsfield showed significant performance benefits over a Conroe for many Windows programs. The media encoders showed very nearly a 2x performance difference.
Bad dual core support? Citations please. I think this is a case where a Mac fan is simply speaking out of ignorance of their "enemy" platform.
I've been using dual processor Windows computers for a few years now and it works fine, I can't imagine dual core being any different. For quad core, I think THG showed that a Kentsfield showed significant performance benefits over a Conroe for many Windows programs. The media encoders showed very nearly a 2x performance difference.
Scarpad
Apr 7, 02:20 PM
I'm happy with my Current Gen Maxed 13" but I'm interested in an 11" so I'll be keeping my eyes open for what they do there.
NebulaClash
Apr 27, 08:11 AM
5. Can Apple locate me based on my geo-tagged Wi-Fi hotspot and cell tower data?
No. This data is sent to Apple in an anonymous and encrypted form. Apple cannot identify the source of this data.
So while it is true that the iPhone does note Wi-Fi locations in your general area, and thus it does "track" you in that sense, it is only on your Mac that this information can actually track you. The information sent to Apple is anonymized, and thus not trackable to you.
Apple is NOT tracking you. Your phone creates a database that could track you IF SOMEONE HAS ACCESS TO YOUR MAC. But if that happens, they already know everything there is to know about you anyway and have no need to check your Wi-Fi database. They've got your Address Book info, your bank site links and cookies, your email, your personal letters, etc.
The only reason to slam Apple is for not culling this local database. Now they will. But Apple was NEVER tracking you. Apple is not lying when they say that.
No. This data is sent to Apple in an anonymous and encrypted form. Apple cannot identify the source of this data.
So while it is true that the iPhone does note Wi-Fi locations in your general area, and thus it does "track" you in that sense, it is only on your Mac that this information can actually track you. The information sent to Apple is anonymized, and thus not trackable to you.
Apple is NOT tracking you. Your phone creates a database that could track you IF SOMEONE HAS ACCESS TO YOUR MAC. But if that happens, they already know everything there is to know about you anyway and have no need to check your Wi-Fi database. They've got your Address Book info, your bank site links and cookies, your email, your personal letters, etc.
The only reason to slam Apple is for not culling this local database. Now they will. But Apple was NEVER tracking you. Apple is not lying when they say that.
zacman
Apr 19, 03:04 PM
2. You never specified which marketshare you were talking about.
When someone speaks about "smartphone marketshare" he usually means world wide and not only for Botswana. But nice try. :rolleyes:
When someone speaks about "smartphone marketshare" he usually means world wide and not only for Botswana. But nice try. :rolleyes:
Gasu E.
Jul 14, 02:43 PM
Did you see my above post? Great minds think a like... ;)
Logically speaking, weak minds would also think "a like".
Logically speaking, weak minds would also think "a like".
JM-Prod
Apr 10, 05:41 AM
anything less than the following will be a huge disappointment:
- touch-based editing release together with a huge "iPad"/editing board (probably connected to the main computer with Thunderbolt)
- professional features intact and developed
- integrates nicely with DI systems such as DaVinci
best,
jon m.
- touch-based editing release together with a huge "iPad"/editing board (probably connected to the main computer with Thunderbolt)
- professional features intact and developed
- integrates nicely with DI systems such as DaVinci
best,
jon m.
gugy
Nov 28, 06:39 PM
it won't happen. This Universal dude is just trying to be smart ass.
Steve just will say F••• off!
I look forward to the day artists will be their own labels and ditch those huge greedy companies. It's amazing that they don't learn. CD's should cost $5 bucks by now, but because their greed is almost $20. Manufacture costs are so low and it's just the price we pay to fill the pockets of those bastards.:mad:
and they wonder how unfair is people downloading illegal music. If they listened the consumer this would be not a big deal.
Steve just will say F••• off!
I look forward to the day artists will be their own labels and ditch those huge greedy companies. It's amazing that they don't learn. CD's should cost $5 bucks by now, but because their greed is almost $20. Manufacture costs are so low and it's just the price we pay to fill the pockets of those bastards.:mad:
and they wonder how unfair is people downloading illegal music. If they listened the consumer this would be not a big deal.
twoodcc
Aug 11, 09:35 PM
My point is, earlier you were saying that they only have 4 games and they sold 57M copies. If you look at that link, which is right from Polyphony themselves, you will see that if you only count the 4 main games, as you were eluding to, that only totals 46M.
let's see, my original post:
yes it has been out for awhile, but they still haven't released the 5th game yet (not including demos). so either way, there's only 4 versions of the game out. at over 57 million copies sold, i'd say they sold a fair few...
noticed i said, "not including demos". which all other versions are, except for the psp game. granted, the last demo, or prologue, is a PS3 greatest hits.
So, you don't count NFS? Ok then. If I'm understanding you correctly, you are really only comparing GT to 1 other console game; Forza. It is the only other console game of any similar type. But, using your own logic, is it fair to compare GT to Forza, since GT has been out much longer and has many more games in the series? I mean, if we don't get to compare GT to NFS because of that, then surely you shouldn't compare GT to Forza for the same reason.
well let's compare it to NFS then, shall we? NFS debuted in 1994, and has their 16th release scheduled for release about the same time as GT5. so almost double the amount of games, if you include the prologues, or demos. and on top of that, NFS isn't just PS3. and it's available on a pc as well.
is it still a fair comparison? even though they are different games, they are both racing games. but if we go off number of sales (since you seem to think b/c i mentioned it, it's the only thing i take into consideration) NFS: 15 games, available on some 10 platforms, if not more. and over 100 millon.
GT5: 8 titles, 3 of which are prologues (demos). debuted in 1997. only playstation. over 57 million.
i'd say GT5 stacks up very well with NFS, considering everything. again, just looking at sales here
I really like you're choice of quoting.
hey, nothing wrong with wikipedia. they have links there for reference. i mean, all anyone else is gonna do is google stuff. how is that better?
...of which about 1/3 of them are various Civics, Skylines and Imprezas.
that's still not the point. having that many cars adds to the game, and adds up in data on that one disk. i'm sure many players drive those same cars in real life
...ok, that one is good. That says something.
yes it does. GT5 is only on playstation. it has been on every version now, including the psp.
...that no one ever drove, because it couldn't even get up the hilly parts of some tracks. Total waste.
again, that's your opinion. there might be some that liked those things. i personally didn't see much use either though
...really? Oldest car and Largest guide?? REALLY?? Yikes.
with so many cars, and so many races, some need a guide. some races are very difficult.
Um, according to your OWN link, the car was cancelled. And really, that isn't surprising. It is a concept car, plain and simple. So again I ask, what REAL cars have ever ACTUALLY been made just to be in this game??
nice catch. i'd say that's a pretty recent cancellation. but i did see a video of one somewhere, so i believe they made one somewhere.
but again, it still is a real car. and the intention of producing 6 of these cars was for this game. that is clear.
let's see, my original post:
yes it has been out for awhile, but they still haven't released the 5th game yet (not including demos). so either way, there's only 4 versions of the game out. at over 57 million copies sold, i'd say they sold a fair few...
noticed i said, "not including demos". which all other versions are, except for the psp game. granted, the last demo, or prologue, is a PS3 greatest hits.
So, you don't count NFS? Ok then. If I'm understanding you correctly, you are really only comparing GT to 1 other console game; Forza. It is the only other console game of any similar type. But, using your own logic, is it fair to compare GT to Forza, since GT has been out much longer and has many more games in the series? I mean, if we don't get to compare GT to NFS because of that, then surely you shouldn't compare GT to Forza for the same reason.
well let's compare it to NFS then, shall we? NFS debuted in 1994, and has their 16th release scheduled for release about the same time as GT5. so almost double the amount of games, if you include the prologues, or demos. and on top of that, NFS isn't just PS3. and it's available on a pc as well.
is it still a fair comparison? even though they are different games, they are both racing games. but if we go off number of sales (since you seem to think b/c i mentioned it, it's the only thing i take into consideration) NFS: 15 games, available on some 10 platforms, if not more. and over 100 millon.
GT5: 8 titles, 3 of which are prologues (demos). debuted in 1997. only playstation. over 57 million.
i'd say GT5 stacks up very well with NFS, considering everything. again, just looking at sales here
I really like you're choice of quoting.
hey, nothing wrong with wikipedia. they have links there for reference. i mean, all anyone else is gonna do is google stuff. how is that better?
...of which about 1/3 of them are various Civics, Skylines and Imprezas.
that's still not the point. having that many cars adds to the game, and adds up in data on that one disk. i'm sure many players drive those same cars in real life
...ok, that one is good. That says something.
yes it does. GT5 is only on playstation. it has been on every version now, including the psp.
...that no one ever drove, because it couldn't even get up the hilly parts of some tracks. Total waste.
again, that's your opinion. there might be some that liked those things. i personally didn't see much use either though
...really? Oldest car and Largest guide?? REALLY?? Yikes.
with so many cars, and so many races, some need a guide. some races are very difficult.
Um, according to your OWN link, the car was cancelled. And really, that isn't surprising. It is a concept car, plain and simple. So again I ask, what REAL cars have ever ACTUALLY been made just to be in this game??
nice catch. i'd say that's a pretty recent cancellation. but i did see a video of one somewhere, so i believe they made one somewhere.
but again, it still is a real car. and the intention of producing 6 of these cars was for this game. that is clear.
gnasher729
Apr 8, 07:43 AM
Isn't this hypocritical since Apple has been known to do this in their retail stores too?
Sources? Evidence? Easy to make cheap accusations, much harder to prove them.
Sources? Evidence? Easy to make cheap accusations, much harder to prove them.
Burger King
Apr 27, 09:23 AM
Just to be clear - you think someone who wants to question what is and what is not being tracked is a whiner?
Did I read you correctly. Nice name calling.
After an issue has arose and been debated to death and then even after the manufacturer has addressed the concerns of the paranoid, it is time to give it a rest.
But then when those who wish to beat what should now be a dead horse into little bitty pieces continue, then yes you are correct. Maybe whiner is not the correct title for these people. ;)
Did I read you correctly. Nice name calling.
After an issue has arose and been debated to death and then even after the manufacturer has addressed the concerns of the paranoid, it is time to give it a rest.
But then when those who wish to beat what should now be a dead horse into little bitty pieces continue, then yes you are correct. Maybe whiner is not the correct title for these people. ;)
mrsir2009
Apr 6, 01:10 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
I have a 13" ultimate of the current generation. The limiting factor for me is the graphics, not the processor. so going to sandy bridge with the intel 3000 would be a less appealing machine for my uses than the current model. It's really too bad the sandy bridge macs are tied to those garbage integrated graphics.
...Or scummy ATI. I love the NVIDIA in my Core2Duo MBP :D
I have a 13" ultimate of the current generation. The limiting factor for me is the graphics, not the processor. so going to sandy bridge with the intel 3000 would be a less appealing machine for my uses than the current model. It's really too bad the sandy bridge macs are tied to those garbage integrated graphics.
...Or scummy ATI. I love the NVIDIA in my Core2Duo MBP :D
shawnce
Jul 14, 06:45 PM
Agreed. I can make an argument for the consumer machines, where perhaps 512 MB is sufficient for basic users. Specifically, why force them to pay more for 1 GB if they don't need it. But when it comes to the Pro machines, as if anyone buying one of these beasts is not going to require at least 2 GB of RAM, let alone 1 GB. No one buys a quad Xeon Powermac to just surf the Internet and check their e-mail. :cool:
Personally I go the BTO route at Apple.com for my PowerMacs and downgrade all RAM to the minimum cost and buy my RAM from a trusted 3rd party vendor for a savings of at least 10% if not more so.
Personally I go the BTO route at Apple.com for my PowerMacs and downgrade all RAM to the minimum cost and buy my RAM from a trusted 3rd party vendor for a savings of at least 10% if not more so.
SevenInchScrew
Aug 19, 12:05 AM
I hate how some people think the ~800 standard cars are going to look like GT4 cars.
They won't just look like it, they ARE GT4 cars. Take note that NONE of the cars that are playable at these events or seen in almost all screen shots are Standard� cars. I'm not "hating" on the game. I just question their decisions. As I said in my previous posts, I'm a very LONG time fan of the GT series. But, I'm getting tired of the repeated cycle I continuously go through with them lately. Super hype for the games before they come out, and then, regardless of exponentially greater feature list, I'm let down by the actual driving.
Again, I'm glad this game looks spectacular, because it really does. Even though the screen shots that we're seeing are from Photo Mode, the ones that have come out at GC10 are amazing. It is also practically bewildering how the game now has a feature list that is so huge and loaded with features, if you didn't hear it from Polyphony themselves, you might not believe it. But, like I said, the more stuff that keeps getting added to the game, and more minutiae they detail in the Premium� cars, the more my expectations of the actual driving in the game rises.
They won't just look like it, they ARE GT4 cars. Take note that NONE of the cars that are playable at these events or seen in almost all screen shots are Standard� cars. I'm not "hating" on the game. I just question their decisions. As I said in my previous posts, I'm a very LONG time fan of the GT series. But, I'm getting tired of the repeated cycle I continuously go through with them lately. Super hype for the games before they come out, and then, regardless of exponentially greater feature list, I'm let down by the actual driving.
Again, I'm glad this game looks spectacular, because it really does. Even though the screen shots that we're seeing are from Photo Mode, the ones that have come out at GC10 are amazing. It is also practically bewildering how the game now has a feature list that is so huge and loaded with features, if you didn't hear it from Polyphony themselves, you might not believe it. But, like I said, the more stuff that keeps getting added to the game, and more minutiae they detail in the Premium� cars, the more my expectations of the actual driving in the game rises.
gnasher729
Jul 20, 05:12 PM
I think Reverse Hyperthreading will have to be processor-bound, like Hyperthreading. Intel has its mitosis project, so let's hope that works out well!
There is no such thing as "Reverse Hyperthreading". This has been completely debunked.
There is no such thing as "Reverse Hyperthreading". This has been completely debunked.
~Shard~
Aug 25, 03:00 PM
Apple needs to address this situation appropriately. As their products gain higher profile, as their customer base increases and they gain market share, it's only logical to think that there will be a greater need for support. If nothing else, it's simple math - more Macs out there = more problems! Esepcially with how well the Intel Macs have been selling, I think Apple would be foolish to think that what was good enough a few years ago is still good enough today in terms of support.
Apple must also realize the importance of first impressions. Now more than ever new switchers are coming on board to the Intel platform, and if they have problems right off the bat and poor customer service and support, that's going to leave a sour taste in their mouth, and perhaps they may just get fed up and switch back.
Apple is so good at so many things - let's hope they ensure this is the case for their Support services as well.
Apple must also realize the importance of first impressions. Now more than ever new switchers are coming on board to the Intel platform, and if they have problems right off the bat and poor customer service and support, that's going to leave a sour taste in their mouth, and perhaps they may just get fed up and switch back.
Apple is so good at so many things - let's hope they ensure this is the case for their Support services as well.
DeVizardofOZ
Aug 26, 05:57 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
There shouldn't be LUCK involved when buying ANYTHING, including an APPLE:p
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
There shouldn't be LUCK involved when buying ANYTHING, including an APPLE:p
netdog
Aug 11, 03:03 PM
As an example: Here in europe we have vendors that sell cellphones where you can pick which carrier you want and pay different prices for the phone dependent on what carrier and type of contract you pick. However, you can also buy the buy the phone without a contract (unlocked)
The market for unlocked phones in the USA is still very small. Providers will generally not unlock them, and there aren't shops on the street who will unlock phones as there are here in Europe.
When you go abroad with an American phone, you are usually limited to the service that your provider offers (through a carrier here) and you cannot just pop in another sim. This is very expensive because they know that they are holding you hostage. The first place that I would head with a new phone when I was visiting London was Tottenham Court, so that I could get the phone unlocked and pop in my local pay-as-you-talk sim.
Unlike the big network independent vendors here in Europe, usually in the USA, such vendors still only sell phones locked to various networks, and bundle in the calling plans which the shop receives a reward for. As I am sure you understand, these phones are offered with deep discounts subsidized as part of each network's customer aquisition costs, just as they are offered for free or at a reduced cost here. Unlocked phones do cost considerably more, and it is often best to buy a pay-as-you-go locked phone in Europe, and have someone unlock it for you for £10.
This is changing, but most Americans I know who have gotten their American-bought phones unlocked have mailed them away to vendors they have found on places like eBay.
The USA is a very different market.
The market for unlocked phones in the USA is still very small. Providers will generally not unlock them, and there aren't shops on the street who will unlock phones as there are here in Europe.
When you go abroad with an American phone, you are usually limited to the service that your provider offers (through a carrier here) and you cannot just pop in another sim. This is very expensive because they know that they are holding you hostage. The first place that I would head with a new phone when I was visiting London was Tottenham Court, so that I could get the phone unlocked and pop in my local pay-as-you-talk sim.
Unlike the big network independent vendors here in Europe, usually in the USA, such vendors still only sell phones locked to various networks, and bundle in the calling plans which the shop receives a reward for. As I am sure you understand, these phones are offered with deep discounts subsidized as part of each network's customer aquisition costs, just as they are offered for free or at a reduced cost here. Unlocked phones do cost considerably more, and it is often best to buy a pay-as-you-go locked phone in Europe, and have someone unlock it for you for £10.
This is changing, but most Americans I know who have gotten their American-bought phones unlocked have mailed them away to vendors they have found on places like eBay.
The USA is a very different market.